Refund policy

Refund and Return Policy

We have a 24-hour reporting policy, which means you must inspect your order and report any defect, damage, or mistake within 24 hours after receiving your parcel.

🟢 Eligibility Criteria for Returns & Exchanges

To be eligible for a return, your item must meet the following conditions:

  • Condition: It must be in the same condition that you received it, unworn or unused.

  • Packaging: It must have all original tags intact and be in its original packaging.

  • Proof: You will need the order number, receipt, or proof of purchase.

How to start a return: You can contact us at kidscompanypak@gmail.com. Please note that approved returns will need to be sent back to our facility in Lahore, Pakistan. Items sent back to us without first requesting a return will not be accepted.

⚠️ Damages and Issues (Mandatory 24-Hour Reporting)

Please inspect your order immediately upon reception. Because children can easily damage toys during play, any claim for damaged, defective, or incorrect items must be reported within 24 hours of delivery.

  • Video Proof: To ensure a fast and fair resolution, a clear Unboxing Video (showing the sealed parcel being opened and the toy being tested) is highly recommended to evaluate the issue and make it right.

❌ Strict Exceptions / Non-Returnable Items

Following the industry safety and hygiene standards, certain situations and items are strictly NOT eligible for a return, refund, or exchange:

  • Electronic & Battery Toys: Remote Control (RC) cars, drones, flying helicopters, and electronic toys cannot be returned once unboxed, as internal circuit or motor damage can occur due to improper handling, dropping, or overcharging.

  • Inflatable Items: Swimming pools, water mats, and inflatable toys are non-returnable once opened or inflated due to the risk of accidental punctures during customer usage.

  • Playtime Damage: Any toy that has been physically broken, cracked, or altered due to rough play after delivery.

  • Promotions: We cannot accept returns on clearance sale items or gift cards.

🔄 Exchanges

The fastest way to ensure you get what you want is to contact our support team. Once your 24-hour report is verified and the return is accepted, we will immediately help you arrange an exchange or guide you to place a separate purchase for the new item.

💰 Refunds

We will notify you once we’ve received and inspected your returned item, and let you know if the refund was approved or not based on its condition.

  • Timeline: If approved, your refund will be processed within 5 to 7 business days.

  • Payment Method: Since we primarily operate via Cash on Delivery (COD), your approved refund will be securely transferred directly to your preferred Bank Account, EasyPaisa, or JazzCash account.

If more than 10 business days have passed since we approved your return, please contact us at kidscompanypak@gmail.com